Shipping Information

We provide an express postage option for an additional charge of $10.

We do not ship internationally at the moment.

• If payment is received before 1pm, then the goods are normally sent out on the same business day.
• If payment is received after 1pm, then the goods are usually sent out the next business day.

CPAP Machines need to be set up to your specific pressure requirements, based on your Doctor's prescription or existing equipment machine configuration. Usually, we cannot dispatch machines until we have this information.

Please ensure you provide us this information when you process your order. If you do not have a prescription, please contact us for advice. You will receive an email once the goods have been shipped.

It depends on your postcode and the type of product ordered.

All domestic orders are shipped via the Australia Post Parcel network, or via Express courier for eligible destinations.

• Standard Free Shipping is between 2 - 4 Business Days for most orders, up to 7 days for Rural Locations.
• While Express $10 shipping is Next Business Day to Most Metro Areas, or up to 2 - 4 Business days for Rural Locations.

The standard warranty is 2 years for CPAP devices from date of purchase.

An option of extended warranty of 3 years to 5 years may be purchased with additional cost.

You will find complete warranty information Resmed here, and Fisher & Paykel here.

All warranty repairs out of the warranty period will be processed subject to the goods being returned to us at the purchaser’s expense. CPAP Sleep Solutions will supply a rental CPAP machine at no cost for all purchases made for machines made at CPAP Sleep Solutions. Fees will apply for loan machines where a machine has not been initially purchased at CPAP Sleep Solutions.

The standard warranty of 3 months for CPAP masks from date of purchase.

You will find complete warranty information Resmed here, and Fisher & Paykel here.

In the event that an item needs to be returned or repaired under warranty, it should be shipped by Registered Post, freight pre-paid, with evidence of original purchase (Eg. a copy of the original invoice), to:

CPAP Sleep Solutions
57 Fullarton Road
Kent Town SA 5067

We recommend you send goods to us by Registered Post so we can track the item and sign for the goods.