Legally we need to address the following:
- the kinds of personal information that your business collects and holds;
- how you collect and hold personal information;
- the purposes for which you collect, hold, use and disclose personal information;
- how an individual may access personal information about that individual that is held by your business and seek the correction of such information;
- how an individual may complain about a breach of the Australian Privacy Principles and how your business will deal with such a complaint;
- whether your business is likely to disclose personal information to overseas recipients; and
- if your business is likely to disclose personal information to overseas recipients — the countries in which such recipients are likely to be located if it is practicable to specify those countries in the policy.
CPAP Sleep Solutions wants you to be aware of how we collect, use and disclose your Personal Information. This Privacy Policy is meant to help you understand our privacy practices, including what personal data we collect, why we collect it, what we do with it and how we protect it.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including correspondence by telephone or email, via our website, social media, from cookies and from third parties. We don’t guarantee website links or policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
What personal data do we collect and for which purpose?
Online Account Information
If you choose to create an online account on our website to benefit from our services and online shopping experience, we collect the following data:
- Full Name
- Date of Birth
- Email Address
- Password
Purchase Information
When you purchase products from our online store, we collect the following data:
- Full Name (if you don’t have an online account),
- Email address (if you don’t have an online account)
- Contact Number
- Billing Address
- Delivery Address
Promotional Communications Data
If you choose to sign up for marketing and promotional communications, we will use the following Personal Information:
- Email address (if you don’t have an online account)
- Your online account data
- Your interactions with our website pages, the emails you clicked and opened sent by us
We use this information to send you promotional communications based on your preferences and interests.
You have the opportunity to unsubscribe and withdraw your consent for receiving promotional communications from us at any time. This can be done via the unsubscribe link at the bottom of each promotional communications email you receive from us.
Please note that if you unsubscribe from receiving promotional communications from us, we may still send you important administrative messages, from which you cannot opt out of.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
If you have reason to believe there has been a breach in security of your Personal Information with us, please immediately notify us in writing at [email protected] for our investigation and action.
Jurisdiction and overseas transfer
Your Personal Information may be stored and processed in any country in which we engage service providers. By engaging with our website, you consent to the transfer of information to countries outside of your country of residence, which may have data protection rules different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Peronal Information.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
CPAP Sleep Solutions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries
Contact Us
If you have any queries or complaints about our Privacy Policy please contact us at:
[email protected]
or by mail at:
CPAP Sleep Solutions
PO Box 268
Walkerville SA 5081
The information contained in this web site is subject to change without notice.
Copyright © CPAP Sleep Solutions. All rights reserved.
CPAP Sleep Solutions Pty Ltd
March 2020